|Coupons - answers and questions|
Coupons – questions and answers
To buy coupons
You can buy coupons, if they are offered in the shop as normal articles. As soon as you have bought a coupon and this was de-energised after successful payment, the amount appears under your shopping cart. Now you can dispatch the desired amount over the link "to dispatch a coupon" by e-mail.
As one coupons dispatched
Around a coupon to be dispatched, click please on the link to "coupon dispatch" in your shopping cart. In order to dispatch a coupon, we need the following data from you: First name and surname of the receiver. A valid e-mail address of the receiver. The desired amount (you can also dispatch partial amounts of your voucher). A short message to the receiver. Please check your data again before dispatching. You have the possibility to correct your data at any time before dispatching.
With coupons buying
As soon as you have voucher, you can use this for paying your order. During the order procedure you have the possibility to redeem your vouchers. If the voucher lies under the commodity value, you must select preferential manner of payment for the balance. If your voucher exceeds the commodity value, the remaining credit balance is of course for your next orders at your disposals.
To book coupons
If you received a coupon by e-mail, you can book the amount as follows:
1. Click on in the e-mail the indicated link.
If you do not have yet a personal customer account, you have the possibility to open an account.
2. After you put a product into the shopping cart, you can enter your coupon code there.
If you have problems with your voucher:
If you have problems with your voucher, contact us please by e-mail: firstname.lastname@example.org . Please describe as exactly as possible the problem, important data are among other things: your customer number, the coupon code, error messages of the system as well as the browser you use.